Pawsome

Privacy Policy

Introduction

We at Paw Parents India Private Limited., a company incorporated under the Companies Act, 2013 operating under the brand name ‘Paw Parents’ (herein referred as “us”, “our”, “we”, “Paw Parents”) are fully committed to protecting the data of the user(s) of our application/website/services (herein referred to as “you”, “your”, “User”). This privacy policy explains how we collect, store, use, process and disclose your information. When you use our Paw Parents website/application/ platform you consent to the terms of this privacy policy (“Policy”) in addition to our Terms and Conditions ('Terms'). We request you to read this privacy policy ('Policy') carefully before using the Paw Parents application, website, or our services, along with the Terms and Conditions ('Terms') provided on the application and the website. If you do not agree with the terms of this Policy, you may refrain from the using the website/application.

Is this policy applicable to you?

If you are (a) anyone who uses our websites, application, services or (b) to individuals who have been referred by their friends or family through referrals etc. (c) Our vendors, services providers, consultants, employees; this policy is applicable to you.

This site is only for individuals above age of 18: This website/application is only for users above 18 years of age (“Permissible Age”). We do not knowingly collect any Information from users or market to or solicit information from anyone under 18 years. If you are not of Permissible Age please do not use this Website/our application.

What information do we collect?

This Policy gives you an account of how we collect, use, process, protect, maintain and disclose your information which is shared with us. We collect and record the information from you or through your usage of our services or other ways mention in this Policy:

(a) Personal information such as your name, date of birth, email address, location, phone number, password or any other information your provide that is identifiable in nature;

(b) transaction-related information, such as your card or bank details, billing information and payment information when you make purchases; This information may be shared with third-party payment aggregators who helps us in processing and fulfilling your purchase requests, including PCI compliant payment gateway processors. These third-parties do not retain, share, store or use personally identifiable information for any other purpose. Please note that if you make payments at any of our listed medical clinics or grooming centres your payment information shall be collected, processed and regulated under their privacy policies.

(c) Information you provide through using our services, such as delivery address, ordering details and history, contact information of others that you may provide us to avail certain services. If you share any one else’s information into our system, by doing so you confirm that you have their express consent to share their information with Paw Parents;

(d) information you enter into our system when using the application/services/website, such as your searches and results, or while asking doubts, participating in discussions and taking tests. If you give us feedback, we may share it with the relevant seller, manufacturer, or service provider to improve our services.

(e) the application/website may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, your network location, your mobile operating system, the type of mobile internet browsers you use, and information about the way you use the application/services/website. We also collect other relevant information as per the permissions that you provide.

(f) your communications i.e., communications between you and delivery agents, delivery partners, our listed service providers, customer support and related date in either electronic collected or documented.

(g) We may collect images and videos of individuals at events or on our premises, warehouses for security and safety, using CCTV systems. This includes capturing images, vehicle information, and other identifying details. We may also take photos or videos during events for promotional purposes, which may be shared with business or event partners.

(h) We may gather information about you from partners, marketers, third-party websites, and researchers, referrals and combine it with our collected data.

(i) For utilising our Services you may require to share with us your pets’ medical history and or related data such as test reports, veterinary interactions, opinions and feedback also including interactions with our service providers such as grooming centres, trainers, pet walkers, pet sitters.

(j) At the time you (on behalf of yourself and/or anyone else) register with us for our services or during the term of services relating to our products/services/subscriptions, you agree to provide such information only after obtaining the other individuals lawful consent. We are hereby not liable for the accuracy or completeness of the information you provide us.

How do we use and process your information?

We collect your data mainly to provide the services you choose(or fulfil the desired engagement). Our services are supported by various additional services that enhance the primary services offered to you.

We use the information collected from and about you for various purposes, including to administer the offered services by sharing information with third parties involved in facilitating such services to you with our delivery agents, service providers, and vendors.

We also use your information for the followings:

• with our trusted services providers who work to provide the services we offer.
• as required by law, such as to comply with a court orders, or similar legal documents;
• to enforce applicable Terms, including investigation of potential violations thereof;
• when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request;
• for audit purposes to the extent permissible under applicable law.
• to protect against imminent harm to the rights, property, or safety of the application/website/services or its users or the public as required or permitted by law;
• with third party service providers in order to personalize the application/website/services/products for a better user experience and to perform behavioural analysis;
• To an actual or prospective buyer, or other successor, in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer.

Cookies.

We send cookies (small files containing a string of characters) to your computer or device, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Links

We may present links in the website/application that enables us to keep track of whether these links have been followed. We use this information to improve our customized content. Clicking on links may take you to sites outside our domain. We are not responsible for the privacy practices of other web sites through these links. We encourage our Users to be aware when they leave our site to read the privacy statements of each and every web site that may collect their personally identifiable information. This Policy applies solely to information collected by our website.

Log information

When you access our website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Alerts

We may alert you by email or phone (through SMS/call/WhatsApp) to inform you about our new service offerings information or daily offers or promotions which we feel might be useful for you.

Public Forums

When you use certain features on our website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our application/services/website.

We are not liable for information disclosure due to transmission errors, unauthorized access, or causes beyond our control. You must keep your personal information secure and not share your username, password, or other security details. Instructions received with your login details will be assumed to be authorized by you, and we will not be liable for any resulting breach or loss.

How can you update your information?

We will provide you with the means for you to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our application/services/website/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone. We do not take any responsibility to ensure whether the information provided by you are accurate or not. You are solely responsible for the accuracy and completeness of the information.

How Long Do We Retain User Data?

Currently, we plan to retain user data while your account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.

How can you opt out of this policy?

We will, at all times, provide the option to you to stop sharing your personal information or sensitive personal information, which we seek from you. Further, you shall, at any time while using the Application/Services/products, also have an option to withdraw your consent given earlier to us and delete your personal information or sensitive personal information. Such withdrawal of the consent is required to be sent in writing to us at the contact details provided in this Policy below. In such event, however, the Company fully reserves the right not to allow further usage of the Application or provide any Services/products thereunder to you. We may retain certain information to the extent required by applicable laws.

Your Consent

We believe that, every user of our application/services/website must be in a position to provide an informed consent prior to providing any information required for the use of the application/services/website. By sharing your information with us, you are expressly consenting to our collection, processing, storing, disclosing, and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring, and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed, and stored in accordance with the applicable data protection laws of India.

Contact Information

For any query regarding this Policy or usage of information by us or other related requestions you may contact our Grievance Officer atsupport@pawsomeindia.com.

Our Grievance Officer shall undertake all reasonable efforts to address your grievances regarding this Policy at the earliest possible opportunity.